Contract Duration - 1 Year
Location - Remote
Max Pay - $22.31

Position Summary

We are seeking a detail-oriented and customer-focused Client Services Representative to support daily operations within our title company. This role serves as a key point of contact for a broad and diverse client base, including borrowers, lenders, and title vendors. The ideal candidate is adaptable and comfortable communicating with different clients using a variety of communication methods while ensuring timely responses and accurate routing of requests.

Key Responsibilities

• Monitor and manage incoming communications via shared inboxes from borrowers, lenders, and title vendors
• Work with a wide client base that may have different expectations, communication styles, and preferred methods of contact
• Review emails and uploaded loan documents for completeness and availability
• Respond directly to inquiries when information is available and appropriate
• Forward emails or requests to the correct internal team when action is required, either via email or by creating system actions to route items into the applicable team queue
• Upload loan documents accurately into internal systems
• Answer incoming phone calls through assigned phone queues and provide professional, timely assistance
• Maintain clear, accurate, and consistent communication while adhering to company service standards
• Document all actions and communications according to internal procedures

Qualifications

• High school diploma or equivalent required; additional education a plus
• Previous experience in title, escrow, or real estate services preferred
• Strong written and verbal communication skills
• Ability to adapt communication style to meet the needs of different clients
• Ability to manage multiple inboxes, systems, and phone queues simultaneously
• High attention to detail and strong organizational skills
• Comfortable working in a fast-paced, deadline-driven environment

Skills & Competencies

• Customer service mindset with a professional phone presence
• Strong judgment in prioritizing and routing tasks accurately
• Flexibility and adaptability when working with various client types

Team-oriented with the ability to work independently

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.